Frequently asked questions
Products, styling, design & quality
What materials are used in your watches?
Our watches are crafted from high-quality materials, including stainless steel, genuine leather, sapphire crystal, and eco-friendly components to ensure durability and style.
Are your watches water-resistant?
Yes, many of our watches are water-resistant. Each product description includes specific details about the level of water resistance for that particular model.
How do I care for and maintain my watch?
We recommend keeping your watch away from extreme temperatures, avoiding contact with chemicals, and regularly cleaning it with a soft cloth. For mechanical watches, regular servicing is advised.
Shipping
What shipping options do you offer?
We offer a variety of shipping options, including standard, expedited, and express shipping. You can select your preferred method at checkout.
What are the shipping costs?
Shipping costs depend on the shipping method selected and the destination. You can view the exact shipping charges at checkout before completing your purchase.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over a certain amount. Please check our website for the current free shipping threshold.
Returns & cancellations
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition, with tags and packaging intact. Please refer to our return policy for detailed instructions.
How do I return an item?
To return an item, please contact our customer service team to request a return authorization. Once approved, you will receive instructions on how to return the item.
ow do I cancel an order?
To cancel an order, please contact our customer service team as soon as possible. Orders can be canceled if they have not yet been processed or shipped.
Online support
24 hours a day
Secure payments
Secure payment guaranteed
Refund policy
Return within 30 days
Free shipping
On all orders over $100